Refund Policy

Our Refund Policy

We want you to be completely satisfied with Supamails. If you're not happy with our service, we offer a fair and transparent refund policy designed to ensure your satisfaction while maintaining the sustainability of our business.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new customers. If you're not satisfied with our service within the first 30 days of your subscription, you can request a full refund of your payment.

Eligible Refund Requests

Refunds may be granted in the following circumstances:

• Technical issues that prevent you from using the service effectively
• Service doesn't meet the features described in our marketing materials
• Cancellation within the first 30 days of your initial subscription
• Billing errors or duplicate charges
• Service outages exceeding our Service Level Agreement

Non-Eligible Refund Requests

Refunds will generally not be provided for:

• Change of mind after 30 days of service
• Failure to use the service or access your account
• Minor technical issues that don't significantly impact service quality
• Dissatisfaction with features that were clearly described before purchase
• Account suspension due to violation of our Terms of Service

Refund Process

To request a refund:

1. Contact our support team at [email protected]
2. Include your account email and reason for the refund request
3. Allow up to 5 business days for our team to review your request
4. If approved, refunds will be processed within 7-10 business days

Partial Refunds

In some cases, we may offer partial refunds for unused portions of your subscription, calculated on a pro-rata basis. This is typically considered for annual subscriptions canceled mid-term due to extenuating circumstances.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5-10 business days to appear on your statement, depending on your financial institution.

Service Credits

In lieu of monetary refunds, we may offer service credits for future use. Service credits never expire and can be applied to any Supamails service or plan.

Cancellation vs. Refunds

Canceling your subscription stops future billing but doesn't automatically qualify you for a refund of past payments. To request a refund, you must follow the refund process outlined above.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our support team at [email protected] or [email protected]